Verizon Incompetence

Verizon’s level of incompetence is stunning. They are so bad they can’t accept payments online or over the phone. They have to out source that to another company. Instead of a simple form like every other e-commerce company on the planet, they want you to install software to pay them. And then the install doesn’t work!

The flow will not proceed due to Missing Hand-off Parameters:
customertype
AcctCategory
service_provider


guid value=c572db93-fac6-b141-a9c0-001d4ffb756e
ver value=6.2.0
accesstype value=
service_provider value=
customertype value=
sp value=0
thd value=610152
password value=
language value=english
line value=
ordernumber value=
regstep value=wba1
cpu value=2147
txtype value=
cdtype value=
ram value=2047
ie value=
oscode value=10.6.3
shd value=73548
zipcode value=
username value=The flow will not proceed due to Missing Hand-off Parameters:
customertype
AcctCategory
service_provider


guid value=c572db93-fac6-b141-a9c0-001d4ffb756e
ver value=6.2.0
accesstype value=
service_provider value=
customertype value=
sp value=0
thd value=610152
password value=
language value=english
line value=
ordernumber value=
regstep value=wba1
cpu value=2147
txtype value=
cdtype value=
ram value=2047
ie value=
oscode value=10.6.3
shd value=73548
zipcode value=


username value=

Just another example of monopoly incompetence.

One Response to “Verizon Incompetence”

  1. Andrew Crampton Says:

    I am so glad that in New Zealand the payments are done via the banks rather than through companies. Most of the major utilities and other services are all pre-registered and on a drop down list. If they are not then all you need is their account number.
    The best bit is that you only need to learn your banks process and it is all at one site, over 2 or 3 pages. Entry, confirm and done.
    They also allow payments to individuals for auctions etc. and generally clear within 24hrs.
    The other bonus is that with an electronic-centric banking system you rarely ever need to carry any cash.

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